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The University of Winnipeg

Class Specification

Classification:  Technology Support 4                                                                                                                              Revision Date:  June 2005
Hay Point Range:   304 - 369                                                                                                                                               Unit:  AESES

CHARACTER OF THIS CLASSIFICATION LEVEL

In positions at this level, incumbents apply an advanced level of skills and training for the scope of their tasks and may lead small teams and projects. Incumbents perform skilled technical support services within the institution.

Direction is provided, but individuals possess the background knowledge and experience to make informed and responsible decisions which are technically sound and take into account the needs of the University. Incumbents provide guidance and instruction to other staff at the same and lower levels and may be required to assume their responsibilities during normal absences.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES WHICH ARE INTENDED TO ILLUSTRATE THE CHARACTERISTICS OF THIS CLASSIFICATION LEVEL AND SHOULD NOT BE INTERPRETED AS A DESCRIPTION OF ANY ONE INDIVIDUAL POSITION WITHIN THIS CLASSIFICATION LEVEL

  1. Is expected to be familiar with all applicable methods, practices and guidelines within the functional area and operates within those standards
  2. Must function effectively, productively and meet time and quality targets across all tasks with infrequent reference to others
  3. Performs moderately complex tasks including: estimating, planning, scheduling
  4. Provides skilled technical, programming and system support on: equipment, databases and systems, existing software products and/or custom software applications
  5. Analyzes conceptual requirements, prototypes new systems or system modifications, tests and converts conceptual requirements into logical and/or physical designs
  6. Develops computer programs and writes software and documentation for users and Departmental needs
  7. Provides training and assistance to users on computer applications – i.e.: word processing, data base management systems, etc., to allow them to make use of their own applications
  8. Performs troubleshooting on programs and systems problems and attempts to resolve them
  9. Supports campus networks and related systems environment by: installing and upgrading as well as providing: maintenance, troubleshooting, directory and account management, configuring and administering network devices, documentation and end user support in network administration and maintenance of networks
  10. Participates with colleagues on complex tasks
  11. May act as project leader on moderately complex projects
  12. Plans all work assignments, manages commitments and reports to supervisor on assignment status
  13. Attends on-going or advanced courses in commercial and business practices
  14. Attends seminars, conferences and affiliation with professional groups to extend technical or specialist knowledge in area of specialization
  15. Studies techniques and concepts that broadens skill base and enhances ability to understand workable solutions for clients
  16. Performs other related duties as required or assigned

QUALIFICATIONS REQUIRED

The minimum qualifications necessary for acceptable (satisfactory)  performance are:

Level of Formal Education and Experience

  • Professional degree in a related discipline from a recognized institution, plus 1 year of directly related experience, or
  • Undergraduate degree in a related discipline from a recognized institution plus 2 years of directly related experience, or
  • Accredited Institutional Diploma from a recognized institution plus 3 years of directly related experience, including: a good working knowledge and understanding of microcomputer hardware and software systems, techniques, local area networks and/or their operating systems
  • or
  • An acceptable equivalent combination of education and experience may be considered

Skills and Abilities

  • Proficiency in computer programming in languages required by the department in order to diagnose problems with equipment and systems
  • Well developed oral and written communication skills with the ability to instruct and/or explain detailed technical procedures and ideas to University faculty, staff, students and prepare technical reports
  • Ability to analyze and assess user needs, evaluate effectiveness of solutions and resolve problems
  • Ability to exercise sound independent judgement, initiative and resourcefulness
  • Ability to plan, organize, establish schedules and deadlines for work processes and other employees while maintaining effective working relationships with co-workers and other University staff in a team environment

Physical Requirements

  • May be required to lift and move apparatus in excess of 15 kg.
  • Capable of performing the duties as assigned