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The University of Winnipeg

Class Specification

Classification:  Technology Support 2                                                                                                                             Revision Date:  June 2005
Hay Point Range:   202 - 247                                                                                                                                              Unit:  AESES

CHARACTER OF THIS CLASSIFICATION LEVEL

In positions at this level, incumbents work under instructions and specific guidelines. This is the level for those who possess sufficient skills and training for the scope of their tasks but who do not normally supervise or lead others. This level of position is primarily used for required basic hardware, software and network support.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES WHICH ARE INTENDED TO ILLUSTRATE THE CHARACTERISTICS OF THIS CLASSIFICATION LEVEL AND SHOULD NOT BE INTERPRETED AS A DESCRIPTION OF ANY ONE INDIVIDUAL POSITION WITHIN THIS CLASSIFICATION LEVEL

  1. Performs basic PC software and hardware setup, installation, configuration, testing, upgrading and/or repairing to PC desktop systems and peripherals, operating systems, PC hardware and application software
  2. Performs hardware upgrades and installs, configures and maintains hardware device drivers
  3. Installs configures and troubleshoots desktop Novell Network and email software
  4. Participates in the testing of institutional standards, processes and procedures
  5. Takes responsibility for small defined projects
  6. Maintains inventory, technical documentation, forms, files and departmental software library
  7. Reads and interacts with colleagues to maintain current level of technical knowledge
  8. Performs other related duties as required or assigned

QUALIFICATIONS REQUIRED

The minimum qualifications necessary for acceptable (satisfactory)  performance are:

Level of Formal Education

  • 2 year Diploma in a related discipline (e.g. Computer/Electronic Technology) from a recognized institution

Experience

  • 1 year of related experience in relevant function(s) is desirable, including a basic knowledge and understanding of microcomputer systems, local area networks and their operating systems and application software
  • or
  • An acceptable equivalent combination of education and experience may be considered

Skills and Abilities

  • Basic oral and written communication skills with the ability to explain technical procedures and ideas to University faculty, staff and students
  • Ability to meet user needs by resolving problems and evaluating effectiveness of solutions
  • Ability to plan, organize, coordinate schedules and deadlines for our own work processes while maintaining effective working relationships with others in a team environment

Physical Requirements

  • May be required to lift and move apparatus in excess of 15 Kg.
  • Capable of performing the duties as assigned